bliss nights

Bought the Night Bliss Black, the model that comes back in every categories of Bliss sandals. Every pictures are the same, even the Black Patent, but one is 14$ less. No idea what patent means but pictures were the same so I got this one.
The ones I received are, yes, black, but the top is a shinny plastic like vinyl. NO WHERE on the site have I seen this model! But yet the model number is right.
Tried to write to get help, since we cant return and exchange. I would have to return and make another purchase but how do I know I wont get the wrong model again. Of course nobody wrote back. BRAVO.
Bought 2 different models that I kept for 5 years. Both pairs broke last week. The most comfortable flip flops ever.
But the ones I received, on a hot day, the plastic rubs and they squeek as if I went in the pool with them!
So clientèle service one on one is a zero for me. And pictures are missleading, prices confusing.
Bring back the textured bottom flip flops with the clear rubber top! So much more grip and movement.