Reef stands behind the quality of our products and we hope you are happy with your order. If you are not satisfied for any reason, simply return your merchandise within 30 days of delivery, provided it has not been damaged, altered, or used. Final clearance items are not eligible for returns. 

Returning your REEF.ca purchase is free and easy to do. Use the return portal below to receive your pre-paid shipping label. If you need assistance with your free shipping return label, please contact Customer Service at 1-888-531-8816. 

FREQUENTLY ASKED QUESTIONS ABOUT RETURNS & EXCHANGES

What is your exchange policy?

Unfortunately we are not able to offer product exchanges in our system at this time. You may however follow the returns procedure above to return the item and then place a new order (for the replacement).

How should I ship my return?

Please contact customer service at cs@reef.ca with the following information: the order #, your email address, item(s), description, and the reason for return. 

A pre-addressed, free shipping return label will then be emailed to you. 

Attach the return label to your box. Please drop your package at your local Canada Post. 

Please send returns to:

REEF.ca Returns 
225 Rexdale Blvd
Docks 31-35
Etobicoke, ON
M9W 1P7

What do I do if my item is defective and purchased within the last 30 days?

If your item was purchased through REEF.ca within the last 30 days, please set up a return using the portal below and select “Damaged/Defective item” as the return reason.

If your item was purchased in a store within the last 30 days, please contact that store directly to arrange for a return or exchange.  

What do I do if my item is defective and purchased more than 30 days ago?

If your item was purchased through REEF.ca more than 30 days ago, please contact REEF Customer Service directly at cs@reef.ca or 1-888-531-8816 for assistance. 

If your item was purchased in a store within the last 30 days, please contact that store directly to arrange for a return or exchange.

When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange.

 

Please contact Customer Service at 1-888-531-8816 with any additional questions.